Job Description

Posted 3 weeks ago

At LaunchBrightly, we are on a mission to automate a process that continually captures and enhances screenshots of all your SaaS product features. The continuous integration and continuous deployment (CI/CD) pipeline and process that engineers adopted over the last decade, is what we ultimately want to build for customer support teams. TLDR; LaunchBrightly = CircleCI for customer support. And we are currently looking to bring onboard a strong Process Automation Specialist. 

Everyone at LaunchBrightly is a creator, an owner, or perhaps better, a celebration of the crazy ones. The misfits. The rebels. Most big companies are afraid of entrusting the future of the company and their software to a few makers, and as they defend against that, they end up with three layers of managers and a product designed by a committee. We want the opposite. We need the opposite as we enter virgin territory trying to build that CI/CD pipeline and process for the support organization. As our customer pushes a new feature to production, we automatically update all product images within the help center. This is a thrilling adventure

Our work is remote, not distant. We believe that being a remote-first organization allows us to build an exceptional team composed of makers and sellers with diverse backgrounds and skill sets from around the globe. Our default work culture is asynchronous and emphasizes written communication to prioritize maker time, focus and company productivity. Our goal is not to eliminate face-to-face interaction, but we should default to a setting where written documentation is so strong that a meeting on most project subject matters would seem odd.  

Founded in 2022, and backed by prominent venture firms including IA Ventures, Tuesday Capital, and B Capital Group, this is a unique opportunity to join this band of misfits on the ground floor. As an early teammate you will be working intimately with the founding team, who has done 0 to 1 five times over while seeing four of them come to an exit.

The Process Automation Specialist will become an integral member of an intimate 7-person team consisting of:

• Maker #6 (Process Automation Specialist, You!)

• Maker #5 (Michel, Frontend Engineer / Implementation Specialist)

• Maker #4 (Lucas, Frontend Engineer)

• Maker #3 (Jose, Fullstack Engineer)

• Maker #2 (Hyder, Backend Engineer)

• Maker #1 (Dennis, Founder)

• Seller #1 (Josh, Co-founder)

• Helper #1 (Vibeke)

However, we are looking not just for a strong Process Automation Specialist but, rather, a teammate we see as integral to LaunchBrightly’s long-term journey and vital to our success. Someone who is comfortable in the dark and who sees a certain romance, like we do, in embracing the unknowns that come with being on the startup journey. We have a track record of seeing those colleagues who join us on the ground floor of our ventures ride the startup journey to completion (exit) with us, as we grow and become successful together. This is something we take seriously, and something we are extremely proud of! 

Salary: $30,000 USD a year + Up to $3,000 USD Bonus 

This role will be fully concentrated on creating Screenshot Automation Recipes for customer implementations, using the current V1.0 of our Screenshot Recipe Builder (our primary customer implementation tool). 

Your primary role will be to focus on customer implementations. However, this is not a customer-facing role and will not require you to directly interact with customers. Rather the role will see you creating many hundreds of Screenshot Automation recipes on customer implementations each month. But we are also super eager to design an overall product experience that is tech forward, and one that non-technical knowledge managers and technical writers will love and easily be able to use. Your work will be crucial in helping us better the current implementation process, and helping to propel us to a place that allows non-technical users, on implementation specifically, to be able to self-serve.

In addition to helping our customers be successful by creating automation recipes for the many hundreds of existing, static images our customers have in their help center, you will also help extend the current V1. of our Screenshot Recipe Builder, along the following tracks:

• Analyze feedback from users, and identify inefficiencies as you set up recipes to suggest areas of improvement

• Product QA to identify bugs, inconsistencies and other issues with the implementation experience (you will be using the Browser Console, custom scripts to manipulate the DOM, and our Product Screenshots and Help Center Sync API as QA tools; Postman will be your best friend for a while)

• Translating your research and QA activities into detailed and well documented engineering tickets, allowing Engineering team member to easily pick up these tickets and have a head start on engineering solutions

• Providing input on product design, and mini-mocks, to enhance the implementation experience 

• Strong understanding of HTML, CSS and the DOM (and being able to manipulate elements at will in the console)

• Knowledge of JS and an ability to write QA scripts as needed

• API experience, and specifically work in Postman; Consuming and commenting on internal APIs

• A customer-first mentality, with an instinct to imagine how users will react and interact

• Strong and precise communication and documentation skills, with a will to understand and be understood

• The personal organization skills and patience to manage multiple contexts as projects and features come together. A good Process Automation Specialist can do things like: juggle and monitor open Git tickets and enhancements being worked on by the Engineering team, keep zero inbox, write notes for themselves to keep their small tasks straight, whip up shell scripts/test data to automate repetitive tasks

• A passion for being part of the startup journey and taking ownership of the company’s success

• A willingness to take initiative and enthusiasm to make an impact and take action

• Thrives in a highly collaborative environment and enthusiasm for being a team player

• Prior experience working in front-end development is a big plus

• Some prior experience applying PM experience or understanding, having worked a side-gig or built something from 0-1 on your own is a big plus

• Previous experience identifying and documenting bugs, and providing detailed reports to development teams for resolution (think a QA Engineer)

• Are someone technically-minded, and who derives satisfaction from producing a genuinely useful product that improves the lives of others

• Flexible working hours and locations. Your success is measured on outcomes

• A culture of NO meetings where maker time and productivity is prioritized

• Excellent start-up culture with openness and inclusiveness

• True ownership and autonomy over your role and the impact on the company

• Prioritization of focus time and productivity 

• Your choice of technical setup and equipment

• Experienced founders with many years of successfully building product across multiple ventures

• Annual meetup as a team in New York City

Source ⇲
Remote OK