Position Summary:

In collaboration with the Senior Leader, Medical Director, Director, or other leader designated by senior leadership to supervise the day-to-day operations of the assigned service line(s), including but not limited to supervising the staff assigned to service line(s); scheduling of providers or procedures, billing records or transcription of operative procedures and ensures refunds of revenue; assures compliance of operational processes and patient encounter data capture of specific surgeries making determinations concerning the appropriateness of documentation, adherence to Federal, State and local regulations. Assumes responsibility for additional service line(s) as designated by immediate supervisor.

Education/Experience:
Equivalent to a Bachelor’s Degree in a healthcare or business related field and three (3) years of experience in hospital support operations and two (2) years of which were in a supervisory role.

 Licensing/Certification Requirements:
None required.

PREFERENCES WILL BE GIVEN TO APPLICANTS WHO DOCUMENT THE FOLLOWING: 

• Knowledge of block surgical scheduling in a hospital setting
• Knowledge in anesthesia scheduling coordination; house vs. private vendors
• Managed care vs. commercial insurance reimbursement experience
• Surgical Charge process and reimbursement procedures
• GPO pricing and contracts, specific to surgery, budget and finance foundation and concept
• Knowledge working in a union environment
• Joint replacement and implant policy and procedures knowledge, is preferred
• Service line and growth project
• KPI and Lean concept and practice
• Data abstraction, building Excel reports
• Epic experience

Knowledge of:
Supervisory theories and principles; Hospital and departmental policies and principles; laws, rules, regulations and standards governing finances and financial reporting in health care facilities; regulations and standards governing compliant charging and billing for surgical services; practices, theories and principles of ICare4U customer service; department and hospital safety practices and principles; patient rights; infection control policies and practices; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures

Skill in:
Supervising, reviewing and evaluating the work of others, training staff, analyzing and interpreting complex regulations, procedures and specifications and purchasing documents; implementing employee audit plans; resolving complex scheduling problems; writing financial and technical reports; developing interpersonal relations with a variety of people; using computers and related software applications; communicating with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.

Physical Requirements and Working Conditions:
Mobility to work in a typical office setting and use standard office equipment, stamina to remain seated for extended periods of time, vision to read printed materials and a VDT screen, and hearing and speech to communicate effectively in person and over the telephone. Strength and agility to exert up to 10 pounds of force occasionally and/or an eligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.